Frequently Asked Questions
Product Questions
What ski pole size am I?
With your elbow bent at 90 degrees, measure the distance from your hand and the ground. Then add two inches to account for the portion of the pole that sticks into the snow.
What are the shaft specs?
- Material: 5083 Aluminum Alloy
- Diameter: 18mm
Can I request a new color?
We're always looking for new color ideas. Email us at liftys@skiglory.com. If we create your print, we'll send you a free pair!
Who can I reach out to for help?
Feel free to shoot us an email at liftys@skiglory.com
Pole Plant Initiative
What is the Pole Plant Initiative?
For every pair of poles sold, we donate to fund environmental conservation and global reforestation efforts.
Do you actually plant a tree?
Not literally, for each sale we donate the equivalent of one tree to One Tree Planted, a non-profit organization focused on Global Reforestation.
Do I need to take any action after my order?
Nope! We’ll automatically make a donation on your behalf.
Shipping
When will my order ship?
Orders take 1 business day to process. We ship via FedEx from the Pacific Northwest. Time in transit will vary based on address and shipping method (ground, 2-day, next day). We will email you tracking info once your poles ship.
Who ships your products?
All orders ship via FedEx ground. We will email you tracking information once your poles are on the way.
Do you ship outside of the US?
Not yet! Right now, Glory Poles are only available in the US. But stay tuned for international shipping options launching soon.
Returns & Exchanges
What's your return policy?
We have a 30-day return policy. Email us at liftys@skiglory.com to start a return.
Please note, we do not cover the return shopping cost.
What's your exchange policy?
Want to swap for a different size or color? Email us at liftys@skiglory.com to start an exchange.
